Privacy Policy

BatchLane ("we", "our", "platform") operates a B2B marketplace connecting buyers, suppliers, commission agents, and logistics partners in India. This policy explains how we handle business and account information on batchlane.com and related portals.

Information we collect

• Business profile details: company name, GST/PAN, contact persons, addresses
• Account credentials and authentication data via our identity provider
• Transaction, order, negotiation, and logistics records created on the platform
• Documents uploaded for verification (certificates, invoices, KYC where applicable)
• Usage logs, device data, and cookies required for security and performance

How we use information

• Operate marketplace listings, enquiries, orders, and logistics workflows
• Verify suppliers, agents, and logistics partners before publishing access
• Provide support, fraud prevention, dispute resolution, and platform analytics
• Send service notifications related to your account and active trades

Sharing

We share necessary order and contact details between counterparties to fulfil a trade (buyer ↔ supplier ↔ logistics partner). We do not sell personal data. We may use subprocessors for hosting, payments, and communications under contractual safeguards.

Retention & security

Records are retained as required for trade, tax, and legal compliance. Access controls, encryption in transit, and role-based permissions protect platform data.

Your choices

Account holders may update profile information in their portal settings. For access, correction, or deletion requests, email support@batchlane.com.